Move Me Again Transportation

Love MoveMeAgain! Moving is always a headache especially in the city, but MoveMeAgain made my experience a breeze. I used their white glove service and was able to trust them with the entire process. The relocation specialist was super kind and the team of movers on moving day was extremely efficient. Their customer service team promptly followed up with any questions and concerns I had. I would recommend them to friends and family, and plan to use their service for any future moving needs. Thank you!

Move size: 3 Bedroom Home Service cost: $3680

I wish I hadn't been fooled by Tara's (their relocation consultant) charm. Up until you make your payment, they will promise you the moon on a silver platter. Afterwards, all trace of professionalism or even basic respect is lost. They called us the afternoon before our scheduled delivery to say they would be coming at 7-8 pm instead of 7-8 am because they took on a new job that interfered with ours. They offered us a 5% discount for the change. We opposed this change for many valid reasons including our friends having taken the day off from work to help us unpack, having made arrangements for our dog to be boarded during the move, our new building's policy of not allowing move-in activities after working hours and, most importantly, the fact that we were leaving the country in 2 days. They assured us they would arrive at 10 am (we have that in writing). The next day was a series of phone calls to inform us they cannot make it at the scheduled time (first 10 am, then 11:30 am, then 1 pm, then 4 pm, then 5-6 pm). The reasons provided were quite diverse: the drivers were tired and had to stop to rest; the drivers got stopped by the police for 2 hours; a client suddenly requested the delivery of his/her belongings which were held in storage; a client misplaced some vital medicine in the moving boxes and the delay was necessary in order to look for it and retrieve it; another (or possibly the same) client unexpectedly had 15,000 lbs of stuff to move and that took much longer than anticipated. They eventually arrived at 7 pm and left around 11 pm. The move-out had been uneventful, but the move-in was very sloppy (their employees told us they were scheduled for yet another job after us!). They refused to reassemble our bed, which they themselves had disassembled a few days before (we had paid 75$ specifically for this service) and they lost half of the pieces to a bookshelf which now cannot be reassembled either. We naturally complained about all of this and we were told to file a complaint. After 3 weeks, their response was that (a) they are not liable for "delay caused by highway obstruction, weather conditions, faulty or impassable highways, or lack of capacity of any highway, bridge or ferry, or cause by breakdown or mechanical defect or vehicles or equipment or from any cause other than negligence of the carrier" (hello? You gave us completely different reasons for the delay, starting with having taken on a better paying job as a result of which you were offering us a 5% discount), (b) With regards to the missing pieces of your bookcase, [..] Please check carefully while unpacking, as you will find the pieces in question taped in place, and (c) they completely ignored the claim about the failure to reassemble our bed. So this is what you may expect from this company. We are moving forward with a formal complaint to the Ministry of Government and Consumer Services for misrepresentation under Section (14) 1 of the Consumer Protection Act (2002), because they promised to deliver a service or product when they knew or should have known that it was not possible. "Businesses" like this should not exist.

Move size: 1 Bedroom Home Service cost: $1639

Move me again were amazing, they were really friendly and helpful. They have great service all over. From the estimating stage where the crew came in and saw everything to the final details. Moving a 3 bedroom home full of baby stuff into a new house took 6 hours. Nothing but very good things to say about these guys. Some of the space we seperated for the truck was taken, there was very little space but the skilled driver still managed to park there. Overall great service!!

Move size: 3 Bedroom Home Service cost: $1200

Since this was my first time using movers I didn’t know what to expect and was stressed. Thankfully Movemeagain had excellent communication over the phone and by email, answering all my questions and booking my short notice move as soon as possible. Only negative thing was they were an hour late to arrive but I was given a phone call to inform me of the delay. My final price was higher than my quote, however I had many heavy boxes loaded onto the truck I didn’t mention in the beginning so it made sense since I paid by weight. Movers themselves were very polite and worked hard going up and down many stairs and did not charge many extra fees. Overall very happy with the experience and would use them for my next move. Thank you Movemeagain!

Move size: 2 Bedroom Home Service cost: $1476

This will be a different type of review.

In the eighties I loved a song (and still do) by Comsat Angels.. You Move Me. The chorus of the song went thus:

You move me like a missing piece
You move me like a leap of faith
You move me, it comes down to this
You move me and give me one good reason

Well, I haven't yet moved, but I am blessed to have found Tara and her team, who will be taking care of every aspect of my upcoming move from Toronto to Wawa, Ontario.. a town way up north literally in the middle of nowhere.

I've been seriously depressed for the last two years and needed to make some serious soul-searching life changes, hence the decision to move out of the huge megalopolis that is Toronto and up to Wawa.. God's country.. wide open spaces..

While I was happily married for 22 years, my ex was a rising financial corporate superstar, and we followed her upwardly mobile career with several moves to different cities. All were so-called "corporate moves" I.e. we had to do literally nothing at both ends. We would leave the house as if we were going out for a walk on moving day and a crew of four packers would arrive and carefully pack everything in our home. The packages would then be loaded by three men who would arrive in a 48 foot tractor trailer rig, load in, and head to our new city. I just had to transport our goldfish in one of our cars. The truck would arrive the next day, unloaded, and everything unpacked and placed where the ex wanted things placed.

So fast forward through divorce, messed up relationships, depression, other issues, a decision to make a fresh start in what's essentially an outpost as opposed to a major city, and then somehow I was blessed (or guided) to find Tara. She is a very compassionate, caring soul. She has great depth and understanding of my current situation and has taken a burden off of me by putting in to place all of the services that I need, so that I have no worries at all about what lies ahead and how I'm to begin to get there. This is one amazing woman, and I am looking forward to this move like no other I've experienced.

Tara: you move me :).

Move size: 3 Bedroom Home Service cost: $4000

I just want to say Thank you to the whole team. They did a fantastic job. Tara, Nicole and the movers. They were very helpful and informative. The movers were professional and answered all my questions. I was very happy and definitely will hire them again. The movers knew it was my first time to hire movers and understood my concerns and they went above and beyond to assure me that everything will be good. They explained to me how they transport and store the items. The only thing is I wish they got more than 2 people to load of my stuff, I felt bad for the movers. They could have used an extra man to finish the job. In the end, they were exhausted but they were very professional.

Move size: 1 Bedroom Home Service cost: $2465

Tara was great. The movers worked very hard. They also took quite good care of our stuff (very little breakage).

My move was much larger than they expected (and even than other companies had estimated). It was also long-distance (Toronto-Montreal). They sent a couple of people to give a little extra help in the morning, but they were gone before lunch. The remaining two had a huge job. Even with me working all day along with them, they didn't finish until after 7pm --- and we were all exhausted.

I think they are likely a great company for those who have a smaller long distance move where two workers can handle the unpack. They probably can also handle a large local move, where they can more easily add additional workers from their company. But they needed at least four people unpacking us all day rather than two, and I guess there was no way to change that on the day.

Due to the exhaustion the also did not move all of our stuff to the correct floor as promised in the contract. I honestly didn't blame them, and decided not to hold them to the letter of the contract---I felt so sorry for the workers by that point. But that meant a lot more work for me in the next couple of days, when I could have been renovating or painting instead.

Finally - make sure you get your stuff weighed. Don't take the flat rate. In my case the flat rate offered was 42% over the actual weight. (Likely the error was due to how tired they felt :), I didn't get the sense they were trying to be dishonest).

Move size: 4+ Bedroom Home Service cost: $9676

I was concerned at the start, as I had been warned that these companies rip you off, lead you on with unrealistic time frames etc. However, I was pleasantly surprised. My house sale was done quickly and efficiently. I even ended up with more money than initially offered. With the Relocation Consultant at Move Me Again Transportation, she kept me up to date with everything. It was great to have just one person to deal with, and she was brilliant.
Thanks guys, Mark, Victor and John for making this move so painless. And a special thanks for Tara & her team at Move Me Again Transportation.

Move size: 3 Bedroom Home Service cost: $4950

DO NOT HIRE THIS COMPANY. Absolutely horrendous experience! 0 stars. Spend the little extra money to get an actual professional company, save yourself the hassle and stress.

I hired this company to move myself and my girlfriend from Moncton to Halifax, which entailed loading my apartment and her apartment (both in Moncton), storing our things for 1 month, and then unloading our things in our new apartment in Halifax. I had set up the initial loading day to be anytime on our before the last day of our leases. I could not have been more clear about my need to be out of our apartments on the last day of our lease, to which Tara (the customer service rep) assured me would be easily done. I had this arrangement set up over a month in advance, so was reasonably confident they should be able to follow through with their promise and so I paid the deposit to set it up.

Fastforward to THE DAY I NEED TO BE OUT OF THE APARTMENTS. We planned on getting my things and my girlfriends things midday, this got pushed to the evening. No big issue. Then they want to push it so that my girlfriends things would be picked up late at night, and my things would likely need to be picked up early the next morning. I now have to plead with my landlord to let me keep my things in my apartment longer than we agreed, to which I was able to do. I then get an update that they will be picking my girlfriends stuff up at around 1 in the morning, and my stuff at around 6am. This is absolutely ridiculous at this point, but it's really all I have since I have to be out of my apartments so I agree. Its now 4:30pm the day I need to be out of my apartments, and I get a TEXT FROM THE DRIVER telling me he CAN'T DO IT ALL. I'm now completely screwed, with no movers only hours before I legally have to be out of my apartments. I'm calling move-me again and emailing over and over to NO ANSWER! They won't answer my calls or emails, and even disconnect the phoneline so I can't leave a message! So now not only do I have no movers, I can't even get ahold of them to get my deposit back.

They should be ashamed that this is how they conduct business, completely unprofessional and ridiculous. I was nothing but civil the whole time, accommodating their scheduling screw ups up until the point where I was fine with having my things picked up in the middle of the night, so long as it got done. They should have known they couldn't get my things when I wanted way in advance and told me to find someone else, instead they completely screwed me and then wouldn't answer my calls or emails. Never use this company.

Move size: 2 Bedroom Home Service cost: $1200

I had a short closing and they told they could do it. When I hired them, they could only do it the day before, at 4pm, and deliver 2 days later, at noon.

Then they called me and said they would be there the day before (2 days before closing) at 8 am. I said I could not do that and 4 pm was the only time that was acceptable.

They picked up but left a lot behind. They went through the mud and muck and dragged it through the house and onto the carpets.

I had to hire my own truck to move the rest.

But the day before they were due to deliver, I was called to say they would be there between 6 and 8 am. I told them I could not do that. They replied that I would have to pay almost $200 per day until they could deliver it 12 days later. I could not afford that. I had moved what they left behind and was exhausted, and didn’t wake up in time. They charged me almost $1000 to turn around and when they delivered it, they dropped things into mud, broke things, took out a window bot basement stuff, and didn’t put it back.

They are incompetent cowboys.

Move size: 4 Bedroom Home Service cost: $6000

We moved our 1 bedroom apt from Halifax, NS to Barrie, ON. We were told/estimated a flat rate of $1,400 after listing every item that we were moving. We were told we could add a packing fee which would be around $150. After we moved back, we got an invoice of $3,500 with a $600 packing fee. We spoke with Nicole to try and resolve the price and potentially lower it. She was absolutely horrible to deal with and would not give us one good solution to help. Very rude and ingenuous. They were almost 2k over their estimate - very unprofessional and I recommend staying away from this company at all costs.

Move size: 1 Bedroom Home Service cost: $3500

PLEASE READ reviews of other people who got screwed like us. Wish there were "minus five stars" to rate them. Even their website is not secure. They basically hijacked our belongings and forced us to pay $2320 with no justification for the fees or receipt of any kind. Also anyone interested in a class action lawsuit please contact me our family is ready to take them to court in Quebec. Here is some of the horror we went through:

1. They change appointment last minute from Saturday to Sunday. This completely skewed our planning with previous landlord and timing to move on our own flowers, mirrors etc.

2. A lot of hidden fees pop up once confirmation is sent and deposit is accepted. Loading fee, origin fee, all of a sudden they count every single step even inside the house as extra, etc.

3. Movers showed up late with fake names (we found out later that they were using fake names). Damaged the back of the fridge (bumped it really hard down the stairs) and the floor in the hallway (photos attached). Still no response from their "claims department" on indemnity of any kind.

4. Tried to extract from us payment in cash based on a very, very overblown "flat rate" offer. When we refused they started adding stair fees, storage fees (a simple 5 km away, WTF storage?) and whatnot to the weighing option we chose. We still opted for weighing, even at a non-government scale - any place where they could weigh. For Christ's sake, four appliances, a mattress, a sofa and a few shelving units, a desk and a commode. Not even 2000 lbs, they wanted to charge us flat rate for 3500 lb. Even at 3500 lbs the "flat rate" came up to ~$1500. I said "no, let's go to a scale".

5. We went to 2 scales, denied at both places (remember they moved our appointment for Sunday, everything closed, incl. their office and customer service.) Here things really started going sideways. I try to negotiate something along the lines of $1300-1400 just so we can go home and they can proceed with other moves. "Boss said you create so much trouble, he sent us to government scale in Cornwall" WTF? Obviously boss not used to accountability. Montreal-Cornwal is 150 km, it would take a whole day to be back. "Boss said", they say and take off "for Cornwall". I say "Fine, bring me the slip from the scale".

6. 20 minutes later truck is a block away from our old place. I go to see them (thought they were coming back to re-negotiate, but got lost). They say "We have 2 other moves to finish, we finish them and then go to Cornwall, weigh and deliver your stuff". I beg them to settle for a reasonable flat rate at 2500 lbs (as per the calculations per lb etc. would have cost appr. $1300 tops) and stop dragging our stuff all over the place. Mover says "go home, I will negotiate with my boss".

7. A few hours later a call from a blocked number - "Tracy" slaps us with a $2120 bill on top of the $200 that we already paid. "NON NEGOTIABLE". I ask for breakdown, justification, explanation, she says "I write up the invoice, the movers have the breakdown". I try to call and text the movers, no luck. She said (my wife is witness) "if you want your belongings, you pay. I encourage you to call the Police, I know what they will say. Police was called on us plenty of times. They will tell you this is a civil matter" Then yells at me for a few minutes for insulting the movers or something. Although the whole time I was overly polite with them. She even "warned" me to leave them alone when they came with our belongings. We go back and forth, she refuses to email any document for the price, no number to call back, insisting on the $2120 balance in 15 minutes or "she will reroute the truck to a storage place". I say "so this is the ransom?" She says (my wife is witness) "yes sir this is the ransom".

8.Movers show up, collect our cash and sign a "receipt" with a different name. Refuse to show ID with the words "I do not know how far you will take this".

9 Multiple emails exchanged with "claims" department, their most generous offer is $100 discount. Still no justification, no word on the damages. Taking them to small claims court in Quebec.

Move size: Partial Move Service cost: $2320