Move Me Again Transportation

Love MoveMeAgain! Moving is always a headache especially in the city, but MoveMeAgain made my experience a breeze. I used their white glove service and was able to trust them with the entire process. The relocation specialist was super kind and the team of movers on moving day was extremely efficient. Their customer service team promptly followed up with any questions and concerns I had. I would recommend them to friends and family, and plan to use their service for any future moving needs. Thank you!

Move size: 3 Bedroom Home Service cost: $3680

I wish I hadn't been fooled by Tara's (their relocation consultant) charm. Up until you make your payment, they will promise you the moon on a silver platter. Afterwards, all trace of professionalism or even basic respect is lost. They called us the afternoon before our scheduled delivery to say they would be coming at 7-8 pm instead of 7-8 am because they took on a new job that interfered with ours. They offered us a 5% discount for the change. We opposed this change for many valid reasons including our friends having taken the day off from work to help us unpack, having made arrangements for our dog to be boarded during the move, our new building's policy of not allowing move-in activities after working hours and, most importantly, the fact that we were leaving the country in 2 days. They assured us they would arrive at 10 am (we have that in writing). The next day was a series of phone calls to inform us they cannot make it at the scheduled time (first 10 am, then 11:30 am, then 1 pm, then 4 pm, then 5-6 pm). The reasons provided were quite diverse: the drivers were tired and had to stop to rest; the drivers got stopped by the police for 2 hours; a client suddenly requested the delivery of his/her belongings which were held in storage; a client misplaced some vital medicine in the moving boxes and the delay was necessary in order to look for it and retrieve it; another (or possibly the same) client unexpectedly had 15,000 lbs of stuff to move and that took much longer than anticipated. They eventually arrived at 7 pm and left around 11 pm. The move-out had been uneventful, but the move-in was very sloppy (their employees told us they were scheduled for yet another job after us!). They refused to reassemble our bed, which they themselves had disassembled a few days before (we had paid 75$ specifically for this service) and they lost half of the pieces to a bookshelf which now cannot be reassembled either. We naturally complained about all of this and we were told to file a complaint. After 3 weeks, their response was that (a) they are not liable for "delay caused by highway obstruction, weather conditions, faulty or impassable highways, or lack of capacity of any highway, bridge or ferry, or cause by breakdown or mechanical defect or vehicles or equipment or from any cause other than negligence of the carrier" (hello? You gave us completely different reasons for the delay, starting with having taken on a better paying job as a result of which you were offering us a 5% discount), (b) With regards to the missing pieces of your bookcase, [..] Please check carefully while unpacking, as you will find the pieces in question taped in place, and (c) they completely ignored the claim about the failure to reassemble our bed. So this is what you may expect from this company. We are moving forward with a formal complaint to the Ministry of Government and Consumer Services for misrepresentation under Section (14) 1 of the Consumer Protection Act (2002), because they promised to deliver a service or product when they knew or should have known that it was not possible. "Businesses" like this should not exist.

Move size: 1 Bedroom Home Service cost: $1639

Move me again were amazing, they were really friendly and helpful. They have great service all over. From the estimating stage where the crew came in and saw everything to the final details. Moving a 3 bedroom home full of baby stuff into a new house took 6 hours. Nothing but very good things to say about these guys. Some of the space we seperated for the truck was taken, there was very little space but the skilled driver still managed to park there. Overall great service!!

Move size: 3 Bedroom Home Service cost: $1200

Since this was my first time using movers I didn’t know what to expect and was stressed. Thankfully Movemeagain had excellent communication over the phone and by email, answering all my questions and booking my short notice move as soon as possible. Only negative thing was they were an hour late to arrive but I was given a phone call to inform me of the delay. My final price was higher than my quote, however I had many heavy boxes loaded onto the truck I didn’t mention in the beginning so it made sense since I paid by weight. Movers themselves were very polite and worked hard going up and down many stairs and did not charge many extra fees. Overall very happy with the experience and would use them for my next move. Thank you Movemeagain!

Move size: 2 Bedroom Home Service cost: $1476